Hey y'all, got another snapshot problem I need help with.

So basically every time I try and take a UV snapshot, I get the "failed to open output file" error. I've seen other threads on this on many websites but only one thing has worked so far and it's deleting the preferences folder and allowing Maya to recreate them... however I really don't want to do this every time I need to take a UV snapshot.

I've tried changing the file name, location, file type... basically everything.

I do have the 3ds plugin installed as well... can anyone with this tell me if they've had a similar problem after installing the plugin?

Thanks in advance.