Thank you very much, I've only been using Maya for 12 weeks Rarely got this problem in max. Now I hope to get this over and done with.do a mesh > cleanup and check non-manifold, laminar, zero length, zero surface area. This will clean up bad geo, flipped normals, lamina faces, coincident verts, etc.
Then look for border edges where polys may have been detached. reattach everything and fix any broken stuff found by cleanup.
Then normal > unlock normals.
There are lots of possible issues but these steps are a good way to start to sus the problem out.