Maya 2009 Complete freezes computer

# 1 23-11-2009 , 09:50 PM

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Location: Salt Lake City, UT

Posts: 9

Sometimes when I work in Maya, the program freezes not just Maya, but the whole computer itself. When Maya crashes, I have to shut down my computer and turn it on again. This at times can become very frustrating.

This recently happened today when I opened a scene that only had a plane, a sphere, and a volume light. It crashed when I tried to change the direction of the light. The only other program I had open was Safari at the time.

I have already tried creating a new "maya" folder, but this only minimizes the crashes, it does not get rid of them. Would I have to reinstall Maya again? Or are there other possible solutions that might fix this problem?

Thanks...

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 2 23-11-2009 , 10:07 PM

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I could be your hardware, run some tests. I suspect your video card.

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# 3 23-11-2009 , 11:08 PM

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Originally posted by GecT
I could be your hardware, run some tests. I suspect your video card.

Originally Posted by

That sounds like that might be a good idea. Do you have any suggestions for graphics card testing applications that would run on Mac OS X?

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 4 24-11-2009 , 06:52 AM

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Posts: 168

You can check out the autodesk's website, there are some specifications for maya.It might be helpful.

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# 5 25-11-2009 , 03:24 AM

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I looked at the Graphics Hardware Qualification for my computer and it turns out that my graphics card is supported with caveats, but my hardware is fully supported.

Also, the only caveat that they found in my card was that the "Wireframe may appear to draw thicker on G70 based cards". Hmmmm...

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 6 25-11-2009 , 05:52 AM

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Join Date: Feb 2004

Posts: 2,988

I'm guessing that this is the mac pro?

That's very odd, but I doubt it's your video card if it's locking up like that. It could be a whole bunch of problems. Corrupted file tables, screwed up permissions, or even a hardware fault.

What you might want to do, is take a look at some system diagnostic tools, such as Techtool, or use Apple's own hardware diagnostic utilities from their website.

Imagination is more important than knowledge.

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# 7 25-11-2009 , 07:50 PM

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Originally posted by NextDesign
I'm guessing that this is the mac pro?

That's very odd, but I doubt it's your video card if it's locking up like that. It could be a whole bunch of problems. Corrupted file tables, screwed up permissions, or even a hardware fault.

What you might want to do, is take a look at some system diagnostic tools, such as Techtool, or use Apple's own hardware diagnostic utilities from their website.

Originally Posted by

You're correct, I do run a Mac Pro. user added image

Well, I ran TechTool Deluxe on it this morning for all the possible tests it offered and they all passed. So it probably could be bad permissions or corrupted file tables, but I'm not sure which files could be corrupted that Maya may be needing.

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 8 26-11-2009 , 02:28 AM

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I just pulled up my system.log file of the last time Maya crashed:

Nov 23 13:53:39 Macintosh kernel[0]: NVDA(OpenGL): Channel exception! status = 0xffff info32 = 0xd = GR: SW Notify Error
Nov 23 13:53:39 Macintosh kernel[0]: 0000000c
Nov 23 13:53:39 Macintosh kernel[0]: 00100000 00004097 0001b8d5 00000002
Nov 23 13:53:39 Macintosh kernel[0]: 00028218 0000022c 00000000 00000002
Nov 23 13:53:39 Macintosh kernel[0]: 00000000 beef9601 00000000
Nov 23 13:53:39 Macintosh kernel[0]: NVDA(OpenGL): Channel exception! status = 0xffff info32 = 0x3 = Fifo: Unknown Method Error
Nov 23 13:53:39 Macintosh kernel[0]: 0000000b
Nov 23 13:53:39 Macintosh kernel[0]: NVDA(OpenGL): Channel exception! status = 0xffff info32 = 0x6 = Fifo: Parse Error
Nov 23 13:53:39 Macintosh kernel[0]: 0000000b
Nov 23 13:54:09: --- last message repeated 15 times ---

Maybe it could be my video card?

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 9 26-11-2009 , 03:53 AM

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Join Date: Feb 2004

Posts: 2,988

Post up the full file, and I'll take a look at it for you. From what I can see right now, yes. It seems to be your video card.

Another thing. Once it crashes, go to Applications>Utilities>Console.

This displays the dumped exceptions thrown when an application crashes, or just for information.

Copy the last bit about it, and post it up here as well. The crash log might leave out details.

Imagination is more important than knowledge.

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# 10 27-11-2009 , 06:00 PM

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Join Date: Nov 2009

Location: Salt Lake City, UT

Posts: 9

I installed the Service Pack a1 for both Maya and the mental ray satellite. So far, it seems like this has solved the crashing problem (hopefully). I will try to post a log file if Maya does happen to crash again.

Thanks for the help guys. user added image

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 11 16-12-2009 , 08:59 PM

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Location: Salt Lake City, UT

Posts: 9

Crashes still happening :(

It actually turns out that the crashes are still coming back. Darn.

The good news, however, is that I am purchasing a new card -

the ATI Radeon HD 4870.

Hopefully this card will take care of this problem. Unfortunately I am not sure if this card is 100% compatible with Maya.

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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# 12 16-12-2009 , 09:20 PM

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Join Date: Dec 2005

Location: Toronto

Posts: 3,374

Neither the Radeons nor the GeForce cards are officially supported by Autodesk, but they should work fine with a few minor drawing issues, such as viewing paintFX possibly. I have heard from a number of people that Geforce cards play nicer with Maya than ATI cards, but I can't really speak to that from personal experience.

Hope your problem gets resolved.

-stwert

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# 13 17-12-2009 , 07:23 AM

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Location: Dhaka, Bangladesh

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GeForce is better then Radeon while using maya?...really...im going to buy 5770...but if something like that exists then... user added image

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# 14 17-12-2009 , 11:10 PM

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Location: Salt Lake City, UT

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I use the Mac Pro 1,1 model and I have heard from many people that the Radeon HD 4870 works fine on these models.

The other option for my computer is to purchase the nVIDIA Quadro FX, but this card costs way too much for me at the moment. Another card, the ATI X1900 XT, I have heard can overheat (yikes!) and has caused several graphical issues that can heavily disrupt productivity.

Anyhow, I have my fingers crossed and hope this card will fix my problem!!

My specs:

Mac Pro 1,1 - Mac OS X 10.5.8
5 GB DDR2 RAM
2 x 2.67 GHz Dual-Core Intel Xeon
ATI Radeon HD 4870

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