Cannot activate Maya 2013

# 1 24-04-2012 , 12:45 PM

Registered User
Join Date: Apr 2012

Posts: 6

As soon as I click "activate":

A license error has occured. Contact your technical support reprensatative for assistance.
To help determine the nature of the problem, the error code is: 110.

“
License was not obtained
Tried Maya 2012 ([product key removed] 2013.0.0.F), error 20

License method:
environment variable MAYA_LICENSE_METHOD=’standalone’

Product choice:
environment variable MAYA_LICENSE=’[product key removed’]

License file override:
environment variable MAYA_ALT_EN is not set
“

Help, anyone?

Last edited by Timppa; 24-04-2012 at 12:47 PM.

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# 2 24-04-2012 , 01:12 PM

The Nurb Herd
Join Date: Oct 2007

Location: London

Posts: 2,381

Contact your technical support reprensatative for assistance?

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# 3 24-04-2012 , 01:28 PM

Registered User
Join Date: Apr 2012

Posts: 6

You people are pretty much my only tecnical support right now.

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# 4 24-04-2012 , 03:53 PM

Technical Director
Join Date: Feb 2004

Posts: 2,988

Sorry, but this needs to be asked. Is this a legitimate cut of Maya? Autodesk has free support for activation.

Imagination is more important than knowledge.

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# 5 24-04-2012 , 06:26 PM

Registered User
Join Date: Apr 2012

Posts: 6

I am using a trial/free student key. Tried both.

Perhaps it is just me being blind but I could not find out any kind of free support service, just some online documents. I wonder if they offer any help with the free licenses anyways. If you can help me out and find me a link, I would appreciate it

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# 6 24-04-2012 , 06:46 PM

EduSciVis-er
Join Date: Dec 2005

Location: Toronto

Posts: 3,374

https://students.autodesk.com/?nd=problem_form

-stwert

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-->How to Effectively Ask Questions on Forums<--

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# 7 24-04-2012 , 07:19 PM

Lifetime Member
Join Date: Dec 2010

Posts: 306

Try creating a new windows account and activating the program through the new user but this problem usually only happens with hacked versions of Maya I've never seen it with the legit serials. But who knows :shrug:

- Jake

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# 8 29-04-2012 , 10:32 AM

Registered User
Join Date: Apr 2012

Posts: 6

I tried the new user-thing, did not help. I also tried contacting the support, but it seems to be just waste of my time. They are giving me links to other topics with a similiar problem and telling me to use them to solve my problem - even if there is no solution. After that they told me to do a clean reinstall, which I have already tried.

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# 9 29-04-2012 , 04:19 PM

The Nurb Herd
Join Date: Oct 2007

Location: London

Posts: 2,381

Have you had maya installed before?

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# 10 29-04-2012 , 05:07 PM

Lifetime Member
Join Date: Dec 2010

Posts: 306

When all else fails format and reinstall everything

- Jake

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# 11 30-04-2012 , 06:41 AM

Registered User
Join Date: Apr 2012

Posts: 6

No, I haven't had maya installed before. I even tried installing Maya 2012 today, but that one does not work either. Gives me an error about corrupted files when trying to install.

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# 12 30-04-2012 , 07:52 AM

Moderator
Join Date: Jan 2004

Location: Michigan, USA

Posts: 2,998

I have an academic account and for the student version you should have been given two things...

1. product key ... for the student version there is a specific product key
2. serial number

The product key and the serial number are tided together so if you do not have a valid key and serial combo the installation will fail.

This will also have to be activated, so you'll need a connection to the internet. There is the possibility that someone else has consumed your serial number. You could go to the academic download page and acquire a new serial. I am not sure though as they may just generate the same one you originally received. In which case there is a support option on the academic download page to report problems with the installation.

"If I have seen further it is by standing on the shoulders of giants." Sir Isaac Newton, 1675

Last edited by ctbram; 30-04-2012 at 07:54 AM.

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# 13 30-04-2012 , 08:15 PM

Registered User
Join Date: Apr 2012

Posts: 6

Thanks for your help, ctbram. However the problem cannot be the serial number, as I tried installing Maya as a trial. It still gives me the same error when trying to activate.

I am also getting fed up with the support. They are just linking me random threads with the same problem and telling me to use them to solve the issue. I have tried pretty much every fix I have found from the forums but nothing has helped.

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# 14 30-04-2012 , 08:46 PM

Subscriber
Join Date: Oct 2011

Posts: 139

Try uninstalling maya completely (apparently there's some crap that sometimes stays in the registry that you might have to remove manually - google complete or clean maya unistall) and when you reinstall it, instead try to right click on the setup icon and run as admin. Not sure if it'll work, just try...

..btw. did you get that version from the official website?

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# 15 30-04-2012 , 09:02 PM

Moderator
Join Date: Jan 2004

Location: Michigan, USA

Posts: 2,998

Forgive me for asking this but you are running as admin and you have turned off UAC?

If so don't give up. Do what nov2011 suggests and do a complete unintall. Then as admin with uac off reinstall, but this time do not do the trial install, just use your product id and serial from the start. Maya should auto activate the first time you run it.

What os are you running? When you tried the 2012 install were the missing files part of the isntaller or windows system stuff. I am concerned that you are getting corrupted installers or that you have system issues.

Did you actually get the trial installed and running at some point?

It should run as a trial, fully functional for 30-days. Once it runs you know it's not the maya installer itself. If activation fails after a successful install then I would suspect there is a problem with your product id and/or serial.

"If I have seen further it is by standing on the shoulders of giants." Sir Isaac Newton, 1675

Last edited by ctbram; 30-04-2012 at 09:30 PM.

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