Adobe products crash Win 7 64 bit

# 1 16-07-2013 , 01:08 AM

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Ok I upgraded my laptop to win7 and installed a new SSD etc. Since then ANY Adobe product from flash player to Elements etc freezes my system. I have searched high and low for resoutions and have tried many but none work. I completely uninstalled ALL Adobe products and the freezing seemed to have stopped. I have updated all drivers etc etc ad nauseum, deleted registry keys for any Adobe crap. Now I had to install Flash player to view some internet vids, the system crashed the moment I played the vid. I know this is a long shot, has anyone else here had similar issues?

Time of this report: 7/16/2013, 09:06:57
Machine name: ANTHONY-ACER
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: TravelMate 7730G
BIOS: ZY2 v2.3821 3H21
Processor: Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4060MB RAM
Page File: 1738MB used, 2420MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Card name: NVIDIA GeForce 9600M GT
Manufacturer: NVIDIA
Chip type: GeForce 9600M GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_013D1025&REV_A1
Display Memory: 2270 MB
Dedicated Memory: 495 MB
Shared Memory: 1774 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC324B
Native Mode: 1440 x 900(p) (60.002Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 9.18.0013.2049 (English)
Driver Version: 9.18.13.2049
DDI Version: 10
Driver Model: WDDM 1.1

Any help, clues or tips would be appreciated.

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# 2 16-07-2013 , 07:35 AM

Acid44

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Also on 7 x64, pretty damn similar in specs, never had an issue, other than PS taking too long to open :p

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# 3 16-07-2013 , 09:34 AM

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I had no issue on XP Steve...I even tried retro to CS3 and even that didnt work. The clincher was when I had to reload Flash...then the freezes started again, I am at wits end. I have done all the tests ad nauseum...driving me NUTS. Still GIMP is getting a damn good workout and its actually not that bad. Had to re add you on Skype too dude...an update wiped out half my contacts.

Cheers Ant

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"A Darkness at Sethanon", a book I aspire to model some of the charcters and scenes

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# 4 16-07-2013 , 09:58 AM

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Hi, I found this on a website where people were having similar problems. It's a long shot but just maybe...

"Firefox would freeze/crash (reporting a problem with flash) or my pc would restart after a random amount of time on youtube.

After trolling for hours on forums trying everything i read (update drivers, disable hardware accelerator etc), somebody said try scanning for viruses.

I really didn't expect that to be the problem as Avast antivirus was always running on my comp but thought i might as well try, so i installed malwarebytes and done a full scan.

My pc was loaded with malware and after removing it all and a quick restart i haven't had the problem since.

Its worth an hour of your time trying it if you're still having this problem."

Hope you find a solution mate.

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# 5 16-07-2013 , 12:49 PM

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Thanks Mr Y but did and done all that too mate. ANY Adobe rpoduct freezes my system...in particular CS5 and Elements....got me buggered

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bullet1968

"A Darkness at Sethanon", a book I aspire to model some of the charcters and scenes

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# 6 16-07-2013 , 02:03 PM

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When it freezes, make a note of the time. Once it's back, take a look at the windows event viewer. https://windows.microsoft.com/en-ca/w...n-event-viewer

Expand the folders on the left, and see if there is an error, or warning issued at the time the freeze occurred. That might help track anything down.

Imagination is more important than knowledge.

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# 7 16-07-2013 , 11:51 PM

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Yeh nothing at all ND, checked all of those and there appears to be absolutely no log at all. The whole system just freezes and when I check the logs there is nothing, just a stop of log and then the logon events start, wierd.

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bullet1968

"A Darkness at Sethanon", a book I aspire to model some of the charcters and scenes

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# 8 17-07-2013 , 02:48 AM

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Does it freeze in safe mode?

Imagination is more important than knowledge.

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# 9 17-07-2013 , 05:02 AM

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Havent tried that yet ND, will do that when Ibget home mate, thanks for the help user added image

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bullet1968

"A Darkness at Sethanon", a book I aspire to model some of the charcters and scenes

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# 10 17-07-2013 , 12:55 PM

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Cant load/install in normal mode ND, freezes up, cant load in safe mode as it says components are incompatible or some junk. I got Zbrush to run and gave it curry but it didnt lock up? so its got me buggered. Back in normal mode and now Maya is freezing the system JUST about avery time I do a pan or orbit around the scene...usually about 10 minutes into it...sigh

bullet1968

"A Darkness at Sethanon", a book I aspire to model some of the charcters and scenes

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# 11 17-07-2013 , 02:35 PM

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Back in normal mode and now Maya is freezing the system JUST about avery time I do a pan or orbit around the scene...usually about 10 minutes into it...sigh

Originally Posted by

Is flash still loaded on the system?

Earth: The crazy asylum of the universe.

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# 12 18-07-2013 , 06:35 AM

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Yeh Pix it is...had to...damn thing.

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# 13 18-07-2013 , 07:43 AM

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I found a couple of threads on forums where people experienced similar hassles with Win7 and Acer. They got around it by disabling hardware acceleration for flash.

Earth: The crazy asylum of the universe.

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# 14 19-07-2013 , 12:26 AM

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Hmmm ok Pix, thanks mate. Will that stop PS and the others though? As I said Maya is doing it too now so I think it may be a combo of Adobe, Win7 and bloody Nvidia...sigh

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bullet1968

"A Darkness at Sethanon", a book I aspire to model some of the charcters and scenes

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# 15 19-07-2013 , 07:32 AM

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Dunno know if it will solve all the issues. Tackle it one component at a time. Disable hardware acceleration for flash and see if it solves the problem. If it does then it's good and bad. Good, you can play internet videos again. Bad as it points to driver issues under Win7. Can you get the drivers directly from NVidia or are you redirected to Acer?

Earth: The crazy asylum of the universe.

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Adobe products crash Win 7 64 bit

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