Has anyone contacted support lately?

Maya 2020 fundamentals - modelling the real world

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# 1 29-01-2019 , 11:10 PM

Subscriber
Join Date: Mar 2014

Posts: 4

Hi all, I am having trouble using my stored video credits for training and I am not getting any response from support.

I don't want to pay extra for a subscription if there is no-one behind the scenes to help if there is an issue.

Has anyone contacted support lately and had a response?

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# 2 31-01-2019 , 09:14 AM

Subscriber
Join Date: Mar 2014

Posts: 4

All good, support have contacted me! Hooray!

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# 3 01-02-2019 , 12:48 PM

SM Tea Boy
Join Date: Apr 2002

Location: Prague

Posts: 3,228

Glad it got sorted out, if there is anything else we can do feel free to let us know we'll get on it right away.

All the best.
David

From a readers' Q and A column in TV GUIDE: "If we get involved in a nuclear war, would the electromagnetic pulses from exploding bombs damage my videotapes?"

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# 4 20-03-2020 , 03:21 PM

Subscriber
Join Date: Aug 2013

Posts: 6

Same Issue

Greetings - Ive contacted support and have gotten no reply. I couldnt use my video credits and was forced to spend (more cash) when I've spent $ on VC currency. I have asked for the refund and deduction to the VC... I have other downloads I need to purchase as well... Thanks!

Look forward to the assistance :-)

I'm just trying to learn how to embrace my passion..

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# 5 21-03-2020 , 11:09 AM

SM Tea Boy
Join Date: Apr 2002

Location: Prague

Posts: 3,228

Hi LadyDiva,

I will sort out a refund for you I'm away from the office at the moment. You can hit the download links on any tutorial page to use your VC just use the Downloads tab above the Tutorial Overview and you will be able to download anything you need.

All the best
David

From a readers' Q and A column in TV GUIDE: "If we get involved in a nuclear war, would the electromagnetic pulses from exploding bombs damage my videotapes?"

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